ExpressBoxHub

Information for Senders:

What documents are required to send a package?

When sending a package, you’ll generally need a valid ID (such as a passport or driver’s license) and a completed shipping form with both the sender’s and recipient’s information, along with a description of the package contents. Some shipments may also require additional paperwork, depending on the policies of the transport company.

What should I do if I made a mistake with the recipient’s address?

If you entered the recipient’s address incorrectly, contact the transport company as soon as possible with the updated information. Whether the address can be corrected depends on the current status of the shipment, and some companies may charge a fee for address changes.

How should I prepare a package for shipping?

To properly prepare a package for shipping, follow these steps:

1. Choose a durable box that is the right size for your items.

2. Use cushioning materials like bubble wrap or foam to protect the contents.

3. Make sure the items are packed securely to prevent movement during transit.

4. Seal the box tightly with strong tape, especially along the edges.

5. Label the package clearly with both the sender’s and recipient’s addresses.

How is the cost of shipping calculated?

The shipping cost depends on several factors, including the size, weight, and destination of the package, as well as the chosen delivery speed. Additional services, such as insurance or requiring a signature upon delivery, may also affect the final cost.

What items are prohibited from being shipped?

The list of prohibited items can vary depending on the destination country and the transport company, but typically includes:

1. Explosives and flammable substances.

2. Live animals and plants.

3. Illegal drugs and controlled substances.

4. Firearms, ammunition, and other weapons.

5. Cash, jewelry, and valuable securities. Always verify with your transport company for the full list of prohibited items before shipping.